Leicester Branch – 60 Charles Street, Leicester LE1 1FB

From 1st April 2017 our service changed and there is no longer a drop-in service (unless you are in a crisis situation, which may include homelessness, domestic violence, urgent forms, nil income, in need of food or fuel and similar).

The Leicester branch operates a telephone advice and appointment only service.

 To access General Advice by phone or to make an appointment telephone:

 0300 330 1025    Between 9am-4.30pm Monday to Friday

PLEASE NOTE: New email addresses at Citizens Advice LeicesterShire.

From 17 April 2017, all staff changed to @citizensadviceleicestershire.org addresses, replacing @leicscab.org.uk. Please update your records.


Find a branch

Click the map below to search for your local branch.

details of branch opening times

Find A Bureaux

Online advice

For trusted information any time of day, visit www.citizensadvice.org.uk.




Reaching People Full Member (1)

Call us for free advice

General advice service

Wherever you live in Leicestershire, please ring our general advice service Mon-Fri between 9am-4pm on:

0300 330 1025


Macmillan service

For advice on benefits for people suffering from cancer and their relatives, please call our Macmillan team on:

0300 456 8400 (this is not for general advice)


County Money Advice

If you are living in the County of Leicestershire and require any advice regarding debts or any other money issues, please call our dedicated helpline on:

0116 340 0116 (this is not for general advice)


Pension Wise

Face-to-face Pension Wise appointments. Please click here for more information.